Refund & Cancellation Policy

Overview

Because every ColorlyBook is personalized and printed specifically for your child, our cancellation and refund policy works a little differently from an off-the-shelf product. Here's how it works.

24-Hour Cancellation Window

You may cancel or request changes to your order within 24 hours of placing it, and before it enters production, by emailing hello@colorlybook.com or messaging us on WhatsApp at +44 7934 290224.

After Production Begins

Once your book has entered production, we're unable to cancel or modify the order, since it's printed specifically for your child and can't be resold.

Damaged or Defective Books

If your book arrives damaged or with a printing defect, contact us with photos of the issue and we will arrange a replacement or refund at no cost to you.

Non-Refundable Circumstances

We are unable to offer refunds for a change of mind after the 24-hour cancellation window has passed, or for delivery issues caused by an incorrect shipping address entered by the customer.

How Refunds Are Processed

Approved refunds are returned to your original payment method, typically within 5-10 business days.

Contact Us

Questions about a cancellation or refund? Email hello@colorlybook.com or message us on WhatsApp at +44 7934 290224.