🎯 Overview
At Colorly Book, we want you to be happy with your purchase. Because our products are personalized and made to order, our refund policy differs between digital and printed items. Please read the sections below carefully.
General rule: If we made an error or the product is defective, we will fix it or refund you — no questions asked. If you simply changed your mind, our policy is stricter due to the personalized nature of our products.
All Sales Final
📄 Digital Products (PDF Coloring Books)
Due to the personalized and instant nature of digital downloads, all sales of PDF coloring books are final. Once the PDF is generated and the download link is sent, we cannot "un-deliver" it or verify that it has not been copied.
However, we will issue a refund in these cases:
- The PDF file is corrupted, incomplete, or fails to open on standard PDF readers (Adobe Acrobat, Preview, Chrome PDF viewer)
- The personalization is incorrect due to our error (wrong name, wrong theme, missing pages)
- The download link fails to deliver to your email within 1 hour of purchase (and spam/junk folders have been checked)
- You accidentally purchased the same item twice within 10 minutes
We do NOT refund for:
- Buyer regret or change of mind
- Color preference ("I wanted different colors") — the book is a coloring book, meant to be colored by you
- Not reading the product description before purchase
- Compatibility issues with non-standard PDF software
- Failure to download the file before the link expires (30 days)
Replacement or Refund
📚 Printed Products (Physical Books)
Printed coloring books are produced on demand and shipped to you. Because they are personalized, we cannot resell them.
Full refund or free replacement available for:
- Printing defects (blurred pages, missing ink, misaligned binding, wrong pages)
- Damage during shipping (crushed corners, water damage, torn pages) — requires photo evidence
- Wrong book shipped (different name or theme than ordered)
- Book never arrives after 30 days from shipment (with tracking confirmation of non-delivery)
Partial refund or store credit for:
- Minor cosmetic issues that don't affect usability (slight color variation, tiny scuff marks)
No refund for:
- Incorrect shipping address provided by customer
- Customs delays or import duties in the destination country
- Normal wear and tear after delivery
- Change of mind after the book has been printed (within 2 hours of order is the cancellation window)
⏰ Time Limits
- Digital issues: Must be reported within 7 days of purchase
- Printed defects/damage: Must be reported within 14 days of delivery
- Non-delivery (printed): Must be reported within 30 days of the expected delivery date
- Duplicate orders: Must be reported within 24 hours
🔄 How to Request a Refund
- Email hello@colorlybook.com with your order ID and reason for refund.
- For printed book issues, attach clear photos of the defect or damage.
- For digital issues, describe the problem and include any error messages.
- We will review and respond within 2 business days.
- If approved, refunds are processed to the original payment method within 5–10 business days (depending on your bank/payment provider).
💳 Refund Method
Refunds are issued to the original payment method used at checkout. If the original payment method is unavailable (expired card, closed account), we will issue store credit or arrange an alternative method at our discretion.
Whop processes all refunds on our behalf. You will receive a refund confirmation email from Whop once the refund is initiated.
🚫 Abuse Policy
We reserve the right to deny refund requests if we detect abuse, such as:
- Repeated refund requests from the same customer
- Requests accompanied by fraudulent evidence
- Attempts to obtain free products through false claims
Customers who abuse our refund policy may be banned from future purchases.
📧 Contact
Email: hello@colorlybook.com
Response time: Within 2 business days
Refund processing time: 5–10 business days after approval